HI THERE!
Chances are you’re here because you received this automated message from us:
“Hi, it’s The Wick Lab – Please come pick up your candle before it’s gone forever! Visit thewicklab.com/abandoned for more info. (NO-REPLY)”
Sound familiar? Then read on…
WHAT DOES THIS MEAN?
Once you create your *Ah-mazing* one-of-a-kind cangle, we will ‘foster’ it for you. We make sure it’s properly cured, wrapped up and ready for pick up. It is your responsibility to pick up your candle within 2 weeks. If your candle has been with us for 3 weeks – we will make 1 attempt to contact you. If your creation is not picked up within one week following our attempt, we will consider your candle abandoned and put it up for ‘adoption’. The candle is sold through our ‘Adopt-A-Candle’ program, and proceeds go to a local charity of our choosing.
WHAT ARE YOUR OPTIONS?
We want you to be reunited with your candle! Please pop by anytime during our opening hours within a week of receiving your text.
Can’t swing a pickup? We offer flat rate domestic shipping for up to 3 candles for $18. To coordinate shipping, please call the store you visited during opening hours for payment and shipping info.
Please be aware the automated text message is NO-REPLY, meaning if you text back we are not able to read your message or reply to you.
*Please note, once a candle is deemed abandoned and placed up for adoption, this cannot be undone. The candle can only be claimed through purchasing (i.e. ‘adopting’) the candle