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FAQ

 

PRICING?

Our pricing ranges from $19.97-$24.97, depending on your container selection. The pricing of your chosen container is inclusive of all materials needed create your custom candle from beginning to end!

We also offer a number of 'add-ons' including lids, wood wicks and more at an additional cost.

Want to save on pourings? Learn about our 'Parties + Events' packages.

HOW MUCH TIME SHOULD I BUDGET FOR A VISIT TO THE WICK LAB?

The experience lasts approximately 45 minutes - 1 hour. Click here to learn more about what to expect when visiting The Wick Lab!

DO YOU TAKE RESERVATIONS?

Yes! Click here to book your candle pourings!

DO YOU TAKE WALK-INS?

We sure do! However, whether or not we can seat you is based upon availability.

CAN I TAKE MY CANDLE WITH ME AFTER IT'S POURED?

We need to keep your candle(s) after the pouring to allow it to properly set. We encourage you to pick up on another day, for this process to be the most effective. However, if you have to pick same day because you're from out of town, etc. we will work with you! There are some restrictions for same day pick up. Please see below so you can best plan your visit for same day pick up: ​

  • Customers who prefer same day pick-up may pick up their candles 3 hours from the pouring of the candles. (Not from the reservation start time.)

  • Candles poured after 6:00pm are not eligible for same day pick up.

Can't swing a pick up? We ship domestically for a flat rate of $12 for up to 4 candles.

HOW LONG DO I HAVE TO PICK-UP MY CANDLE(S)?

You have 30 days from the day you poured your candle to pick it up. Candles left longer than 30 days will be considered abandoned and 'put up for adoption' through our Adopt-A-Candle Program. Proceeds from every Adopt-A-Candle sale goes to a local charity.

Unable to meet the 30 day mark? We recommend our flat rate shipping option - ship up to 4 candles for $12. 

IS THIS A KID APPROPRIATE ACTIVITY?

Our candle pourings at The Wick Lab are appropriate for all ages! The youngest chandler (candle maker) we've had in is a 2-year-old! All we ask is that mom/dad/guardian are nearby and ready to help with the tricky parts. 

We also offer party packages - perfect for a child's birthday party!  Please fill out the form on our 'Parties + Events' tab for pricing and availability.

DO YOU HAVE GROUP DISCOUNTS?

We offer group discounts to those who book our party packages (6 people or more). Please visit our 'Parties + Events' tab for more information on pricing and availability.

DO YOU OFFER MILITARY DISCOUNTS?

Yes! We offer a 10% discount to all service men and women and their families. Valid only with valid military ID. Cardholder must be present.

GIFT CARDS?

We offer both digital and physical gift cards. For our digital option head to our 'Gift Cards' tab. 


Waft on in to The Wick Lab for a physical gift card! (We are unable to 'hold' or mail physical gift cards.)

HOW MANY FRAGRANCE OILS CAN I MIX TOGETHER?

You can mix up to 3 fragrance oils together. But don't feel like you have to do 3 - a lot of people do 2, or even just 1! You get the same amount of oil no matter what - it all depends on what smells best to your sniffer! :)

CAN I BRING MY OWN CONTAINER?

Unfortunately, due to many science-y reasons, we aren't able to have you bring your own container.

DOES MY FINISHED CANDLE COME WITH A LID?

To keep the prices down for you, your finished candle does not come with a lid. We sell lids as an add on of only $2.00 ea.

HOW MANY FRAGRANCES DO YOU HAVE?

Our impressive fragrance wall showcases 100 fragrances! From Almond to White Birch we've got you covered! The candles on our fragrance wall are also for sale. So if you fall in love with a particular scent, you can take one home with you. <3

WHAT TYPE OF WAX DO YOU USE?

We proudly use 100% soy wax. Take a look at 'Our Standards' tab to see why.

WHAT'S IN YOUR FRAGRANCE OILS?

All our fragrance oils are made with essential and non-essential oils. They are truly top notch, and are not allowed to be on our wall unless they meet certain requirements. Visit 'Our Standards' to see what we mean.