FAQ

 

HOW MUCH TIME SHOULD I BUDGET FOR A VISIT THE WICK LAB?

We recommend 45 minutes - 1 hour. While making your candle takes 10-15 minutes tops, the hard part is selecting the fragrance oils for your own custom scent! Don't worry, our chandlers (candle makers) are there to help you curate the perfect fragrance blend for the candle of your dreams!

DO YOU TAKE RESERVATIONS?

We do not take reservations for groups of 5 or less - so waft on in! Groups of 6 or more are considered a party. Please visit our 'Parties + Events' tab for pricing and availability. For same day, or next day party reservations, please call the storefront. (801) 607-1671.

DO YOU HAVE GROUP DISCOUNTS?

We offer group discounts to those who book our party packages (6 people or more). Please visit our 'Parties + Events' tab for more information on pricing and availability. For same day, or next day party reservations, please call the storefront. (801) 607-1671.

DO YOU OFFER MILITARY DISCOUNTS?

Yes! We offer a 10% discount to all service men and women and their families. Valid only with valid military ID. Cardholder must be present.

DO YOU OFFER GIFT CARDS?

We sure do! We offer both digital and physical gift cards. For our digital option head to our 'Gift Cards' tab. Waft on in to The Wick Lab for a physical gift card. If you wish to pay by phone and are unable to swing by to pick up, we are happy to keep the gift card on hand for the recipient to use when they come in. Just be sure to indicate the first and last name of who the gift card is for so we can make note of it! We do not mail physical cards at this time.

HOW MANY FRAGRANCE OILS CAN I MIX TOGETHER?

You can mix up to 3 fragrance oils together. But don't feel like you have to do 3 - a lot of people do 2, or even just 1! You get the same amount of oil no matter what - it all depends on what smells best to your sniffer! :)

CAN I BRING MY OWN CONTAINER?

Unfortunately, due to many reasons, we aren't able to have you bring your own container. But! Bring in an old container from a previous pouring at The Wick Lab and we will give you $1 off your next candle pouring purchase - no limit! (So, that means if you bring in 5 containers from The Wick Lab, you get $5 off, etc! Woohoo!)

DOES MY FINISHED CANDLE COME WITH A LID?

To keep the prices down for you, your finished candle does not come with a lid. We sell lids as an add on of only $1.50 ea.

CAN I LEAVE WITH MY CANDLE AFTER IT'S POURED?

We need to keep your candle(s) after the pouring to allow for the curing process. We encourage you to pick up on another day, for the curing process to be the most effective. However, if you have to pick same day because you're from out of town, etc. we will work with you! There are some restrictions for same day pick up. Please see below so you can best plan your visit for same day pick up: ​

  • Customers who prefer same day pick-up may pick up their candles 3 hours from the pouring of the candles. Candles poured after 6:00pm are not eligible for same day pick up.

Can't swing a pick up? We ship domestically for a flat rate of $12.

IS THIS A KID APPROPRIATE ACTIVITY?

Our candle pourings at The Wick Lab are appropriate for all ages! The youngest chandler (candle maker) we've had in is a 2-year-old! All we ask is that mom/dad/guardian are nearby and ready to help with the tricky parts. 

We also offer party packages - perfect for a child's birthday party!  Please fill out the form on our 'Parties + Events' tab for pricing and availability.

HOW MANY FRAGRANCES DO YOU HAVE?

Our impressive fragrance wall showcases 100 fragrances! From Almond to White Birch we've got you covered! The candles on our fragrance wall are also for sale. So if you fall in love with a particular scent, you can take one home with you. <3

WHAT TYPE OF WAX DO YOU USE?

We proudly use 100% soy wax. Take a look at 'Our Standards' tab to see why.

WHAT'S IN YOUR FRAGRANCE OILS?

All our fragrance oils are made with essential and non-essential oils. They are truly top notch, and are not allowed to be on our wall unless they meet certain requirements. Visit 'Our Standards' to see what we mean.

 

The Wick Lab

801-607-1671

271 N University Avenue 
Provo, Utah  84601

©2019 by The Wick Lab