PROVO - Candle Pouring

Pricing ranges by product type & size. The retail price of your in-store selection includes all necessary materials, instruction & clean up needed to create your custom product from beginning to end!

We offer a number of optional ‘add-ons’ including lids, wood wicks, glitter & more at an additional cost.

1. Check-In. First thing’s first: we want to say hi! Check-in with our friendly Chandlers (candle makers) so we know you’re ready to begin!
2. Get Sniffin’. Explore our fragrance wall! Feel free to take a candle from our fragrance wall and give it a whiff! Jot down your favorite scents on the clipboard provided.
3. Pick A Container. Select a container for your future candle; then head to the bar. Our chandlers (candle makers) will help you create your candle from beginning to end! Not a candle fan? Explore our flameless options!
4. Curate. It’s time to get creative! Our chandlers will work with you to find your perfect blend of fragrance oils. You can choose up to 3 fragrances you wrote down on your clipboard.
5. Set + Drip. Wick it Good! Set your wick, then drip your oils. You get to choose the ratio between each fragrance oil – making your creation truly one-of-a-kind!
6. Stir + Pour. Combine your blended oils with your 100% soy wax and stir it up! Pour your wax and oils into your container.
7. Label. We’ve left the label blank for you to decorate/name as you wish!
8. Set + Pick Up. We need to keep your candle(s) the setting process. For best results, we strongly encourage pick up on another day – but will work with you if you must pick up same day. (Learn more about our same day pick up here.) Can’t swing a pick up? We offer flat rate shipping for up to 4 candles for $12.
9. Get Lit. Once you have waited the recommended cure time it’s time to get lit and enjoy your custom candle – made by you!

• In-store pricing ranges from $24.99-$36.99, depending on your candle container or flameless product selection.
• We also offer a number of optional ‘add-ons’ including lids, wood wicks, glitter and more at an additional cost.

Participant-Product Policy:

A participant is defined as a person making 1 (or more) product. We do not offer sharing.

The head count of any reservation made online should yield the same (or more) number of products made in store.

If someone wants to accompany you or your group to observe the process, we welcome them! However, they are NOT considered a participant and should NOT be included in the head count for a reservation. If there are seats available, observers may use them – but seats are prioritized for those who are making a product; observers will be asked to stand should we need to seat paying customers.

In the event a reservation head count does not yield the same (or more) number of products made in store, a $24.99 fee – per “missing” product – will be charged for the reservation head count to be satisfied. The charge(s) will be issued to the cc on file of the person who made the booking.

Pick-Up: We need to keep candles after the pouring to allow them to properly set. We strongly encourage you to pick up on another day for this process to be most effective. Customers who are unable to pick up another day may be eligible for same-day pick up. Please see our FAQ page to learn how to qualify for same-day pick up.

Abandonment Clause: You have 14 days from the day you poured your candle to pick it up. Candles left longer than 14 days will be considered abandoned and ‘put up for adoption’ through our Adopt-A-Candle Program. Proceeds from every Adopt-A-Candle sale goes to a local charity.

Can’t swing a pickup? We ship domestically for a flat rate of $12 for up to 4 candles.

Tax-Exempt Purchases: For organizations and institutions eligible for tax exempt transactions, the purchaser must complete and sign the TC-721 or TC-721-G form and email it to info@thewicklab.com at least 48hrs PRIOR to their visit. Tax will NOT be waived without this form completed and submitted to info@thewicklab.com.

Unfortunately, gift cards cannot be used for online bookings at this time.

Availability is published 90 days in advance.

You can reach our Provo location by phone at (801) 607-1671

TERMS

• Customers have the ability to modify or cancel their reservation up to 6 hours before the booking by clicking the link underneath the image of the confirmation email.
• Cancellations made within 6 hours of the booking (or no-shows), will forfeit all booking fees, and incur a $24.99 penatly per participant. This penalty will be charged to the card on file used for the Booking Fee.
• Please keep your booking up to date to avoid these charges. You can update your booking up to 6 hours beforehand by clicking the link underneath the image of your confirmation email.